Refunds, Returns & Digital Products Policy

Digital Products – Non-Refundable

All digital products  including Vendor Lists, E-books, Guides, Colour Plans, and downloadable educational content  are non-refundable and non-exchangeable.

As per UK consumer law, digital goods that are instantly delivered and accessible cannot be returned once downloaded or accessed, as they cannot be “returned” in their original condition.
By purchasing any digital product, you acknowledge that your right to a refund is waived once the download is delivered.

Physical Product Returns (Wigs & Hair Extensions)

To protect our customers and maintain strict hygiene standards, wigs and hair extensions can only be returned if they are unused, unaltered, and in 100% original condition.

Your item must meet all of the following conditions:

  • Lace is uncut, untainted, not customised

  • Hair is unworn, unwashed, un styled, and has not been brushed, combed, coloured, or altered

  • Bundles and packaging remain sealed, intact, and unused

  • All tags, hair nets, and accessories are included

If the item shows any signs of tampering or wear, it will be ineligible for return, in line with UK hygiene regulations and industry standards.

Faulty or Not-as-Described Items

Under UK Law, you are entitled to a refund if an item is:

  • Faulty,

  • Not as described,

  • or Does not perform its intended function.

If you believe your item is faulty, contact us within 48 hours of delivery with clear photos or video. We will assess and resolve the issue promptly.

How to Initiate a Return

To request a return, please email
📩 orders@bridgettehair.info
within 14 days of receiving your order.

Use the subject line:
“Order #____ – Return Request”

We will respond with instructions on how to proceed.

Please note:

  • We do not cover return postage costs.

  • The customer is responsible for secure return packaging.

  • We cannot accept returns sent without prior approval.

Refunds

Refunds are issued once the returned item is received and inspected.
If approved, your refund will be sent to the original payment method.
Shipping fees are non-refundable.

Exchanges

Exchanges are only available for unused, unaltered products that meet all hygiene and return criteria.
Custom or customised wigs cannot be exchanged.

Cancellations

Orders can only be cancelled before processing or production begins.
Custom wigs cannot be cancelled once work has started.